Service

Terms and Conditions

Article 1 - Definitions
Article 2 - Identity of the Entrepreneur
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Agreement
Article 6 - Right of Withdrawal
Article 7 - Costs in Case of Withdrawal
Article 8 - Exclusion of Right of Withdrawal
Article 9 - Price
Article 10 - Conformity and Warranty
Article 11 - Delivery and Performance
Article 12 - Continuing Contracts: Duration, Cancellation and Renewal
Article 13 - Payment
Article 14 - Complaints Procedure
Article 15 - Disputes
Article 16 - Additional or Deviating Provisions

Article 1 - Definitions

In these conditions, the following terms are understood as:

Cooling-off Period: The period within which the consumer can exercise his right of withdrawal
Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur
Day: Calendar day
Continuing Transaction: A distance contract concerning a series of products and/or services, of which the delivery and/or purchase obligation is spread over time
Durable Medium: Any means that enables the consumer or entrepreneur to store information addressed to him personally in such a way that future consultation and unchanged reproduction of the stored information are possible
Right of Withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period
Model Form: The model form for withdrawal that the entrepreneur makes available which a consumer can complete when he wishes to exercise his right of withdrawal
Entrepreneur: The natural or legal person who offers products and/or services at a distance to consumers
Distance Contract: An agreement in which, within the framework of a system for distance selling of products and/or services organized by the entrepreneur, until the conclusion of the agreement, only one or more techniques for distance communication are used
Technique for Distance Communication: A means that can be used for the conclusion of an agreement, without the consumer and entrepreneur being present simultaneously in the same location
General Terms and Conditions: These present General Terms and Conditions of the entrepreneur

Article 2 - Identity of the Entrepreneur

Easy3DPrint Netherlands

E-mail: service@easy3dprint.eu
Chamber of Commerce: 99698439
VAT Number: NL005405124B39

Article 3 - Applicability

These general terms and conditions apply to any offer made by the entrepreneur and to any distance contract and orders concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be stated that the general terms and conditions can be inspected at the entrepreneur and they will be sent free of charge at the consumer's request as soon as possible.

If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer by electronic means in such a way that the consumer can store it easily on a durable medium, in deviation from the previous paragraph and before the distance contract is concluded. If this is not reasonably possible, before the distance contract is concluded, it will be stated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the consumer's request by electronic means or otherwise.

In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs shall apply accordingly and the consumer can always rely on the applicable provision that is most favorable to him in case of conflicting general terms and conditions.

If one or more provisions in these general terms and conditions become wholly or partially invalid or are annulled at any time, the agreement and these conditions remain in force for the rest and the relevant provision will be replaced promptly in mutual consultation by a provision that approximates the intent of the original as much as possible.

Situations not regulated in these general terms and conditions shall be assessed 'in the spirit' of these general terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted 'in the spirit' of these general terms and conditions.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and modify the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.

Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are connected to the acceptance of the offer. This concerns in particular:

The price including taxes
Any shipping costs
The manner in which the agreement will be concluded and what actions are required for this
Whether or not the right of withdrawal applies
The method of payment, delivery and performance of the agreement
The deadline for acceptance of the offer, or the period within which the entrepreneur guarantees the price
The amount of the charge for distance communication if the costs of using the distance communication technique are calculated on a different basis than the regular basic rate for the communication medium used
Whether the agreement is archived after conclusion, and if so, how it can be accessed by the consumer
The way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, correct it
Any other languages in which, in addition to Dutch, the agreement can be concluded
The codes of conduct to which the entrepreneur has committed itself and the way in which the consumer can consult these codes of conduct electronically
The minimum duration of the distance agreement in case of a continuing transaction

Article 5 - The Agreement

The agreement is concluded, subject to the provision in paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions attached to it.

If the consumer has accepted the offer by electronic means, the entrepreneur confirms without delay by electronic means the receipt of the acceptance of the offer. As long as the entrepreneur has not confirmed this acceptance, the consumer can terminate the agreement.

If the agreement is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to protect the electronic transfer of data and ensures a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for this purpose.

The entrepreneur may - within legal frameworks - inquire whether the consumer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance agreement. If, on the basis of this inquiry, the entrepreneur has good grounds for not concluding the agreement, he is entitled to refuse an order or request in writing or to impose special conditions on its performance.

The entrepreneur will send the consumer the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

The visiting address of the entrepreneur's office where the consumer can lodge complaints
The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement that the right of withdrawal is excluded
Information about warranties and existing after-sales service
The data included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data to the consumer before performance of the agreement
The requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration

In the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.

Each agreement is entered into subject to the condition precedent that the relevant products are sufficiently available.

Article 6 - Right of Withdrawal

Upon Delivery of Products

Upon the purchase of products, the consumer has the possibility to terminate the agreement without stating reasons for 14 days. This cooling-off period begins on the day after the consumer or a representative designated in advance by the consumer and known to the entrepreneur receives the product.

During the cooling-off period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

When the consumer wishes to exercise his right of withdrawal, he must inform the entrepreneur within 14 days of receipt of the product. The consumer must do this by means of the model form or by means of another means of communication such as email. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned in time, for example by providing proof of shipment.

If the customer does not inform the entrepreneur within the periods mentioned in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal or does not return the product to the entrepreneur, the purchase is final.

Upon Delivery of Services

Upon delivery of services, the consumer has the possibility to terminate the agreement without stating reasons for at least 14 days, beginning on the day the agreement is concluded.

In order to exercise his right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the entrepreneur in the offer and/or at the time of delivery.

Article 7 - Costs in Case of Withdrawal

If the consumer exercises his right of withdrawal, the return costs are at most at his expense.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is on the condition that the product has already been received by the webshop or conclusive proof of complete return can be provided. Refund will be made using the same payment method that the consumer used, unless the consumer explicitly consents to a different payment method.

If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any loss in value of the product.

The consumer cannot be held liable for loss in value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, which must be done before the conclusion of the purchase agreement.

Article 8 - Exclusion of Right of Withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the agreement.

For Products

Exclusion of the right of withdrawal is only possible for products:

That have been made by the entrepreneur in accordance with the specifications of the consumer
That are clearly personal in nature
That cannot be returned by their nature
That can spoil or become obsolete quickly
The price of which is linked to fluctuations on the financial market over which the entrepreneur has no influence
Loose newspapers and magazines
Audio and video recordings and computer software the sealing of which has been broken by the consumer
Hygienic products the sealing of which has been broken by the consumer

For Services

Exclusion of the right of withdrawal is only possible for services:

Concerning accommodation, transport, catering or leisure activities to be provided on a specific date or during a specific period
The delivery of which has been expressly begun with the consumer's consent before the cooling-off period expires
Concerning bets and lotteries

Article 9 - Price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

In deviation from the previous paragraph, the entrepreneur can offer products or services whose prices are linked to fluctuations on the financial market and over which the entrepreneur has no influence, at variable prices. This linkage to fluctuations and the fact that any mentioned prices are indicative prices are stated in the offer.

Price increases within 3 months of the conclusion of the agreement are only permitted if they result from legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

These result from legal regulations or provisions, or
The consumer has the authority to terminate the agreement with effect from the day the price increase takes effect

The prices mentioned in the offer of products or services are inclusive of VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In case of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

The entrepreneur warrants that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of quality and/or usability and the legal provisions and/or government regulations existing at the time of conclusion of the agreement. If agreed, the entrepreneur also warrants that the product is suitable for uses other than normal use.

A warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.

Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 2 months of discovery of the defect.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties
The delivered products have been exposed to abnormal circumstances or are otherwise handled carelessly or in violation of the entrepreneur's instructions and/or the instructions on the packaging
The unsuitability is wholly or partly a result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used

Article 11 - Delivery and Performance

The entrepreneur will exercise the greatest possible care in receiving orders for products and in assessing requests for the provision of services.

The place of delivery is the address that the consumer has made known to the company.

Subject to the provisions of paragraph 4 of this article, the company will perform accepted orders promptly but within 30 days at the latest, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be performed in whole or in part, the consumer will be notified of this at the latest 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs. The consumer has no right to compensation.

All delivery periods are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a period does not give the consumer any right to compensation.

In case of termination in accordance with paragraph 3 of this article, the entrepreneur will refund the amount the consumer has paid as soon as possible, but no later than 14 days after termination.

If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to provide a replacement item. At the time of delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and known to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Continuing Transactions: Duration, Cancellation and Renewal

Cancellation

The consumer can terminate an agreement entered into for an indefinite period and relating to the regular delivery of products (including electricity) or services at any time while observing the agreed cancellation rules and a notice period of no more than one month.

The consumer can terminate an agreement entered into for a definite period and relating to the regular delivery of products (including electricity) or services at any time against the end of the definite period while observing the agreed cancellation rules and a notice period of no more than one month.

The consumer can terminate the agreements mentioned in the previous paragraphs:

At any time and not be restricted to cancellation at a specific time or during a specific period
At least cancel in the same manner as they were entered into by him
Always cancel with the same notice period that the entrepreneur has stipulated for himself

Renewal

An agreement entered into for a definite period relating to the regular delivery of products (including electricity) or services cannot be silently renewed or extended for a definite period.

In deviation from the previous paragraph, an agreement entered into for a definite period relating to the regular delivery of daily, news and weekly newspapers and magazines may be silently extended for a definite period of maximum three months if the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.

An agreement entered into for a definite period relating to the regular delivery of products or services may only be silently extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month and a notice period of no more than three months in case the agreement relates to the regular, but less than once per month, delivery of daily, news and weekly newspapers and magazines.

An agreement with limited duration for the regular trial delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not silently continued and terminates automatically after expiration of the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed period.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer has the obligation to promptly inform the entrepreneur of any inaccuracies in the payment details provided or stated.

In case of non-payment by the consumer, the entrepreneur, subject to legal limitations, has the right to charge the reasonable costs made known to the consumer in advance.

Article 14 - Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the performance of the agreement must be submitted to the entrepreneur within 2 months, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

For complaints, a consumer should first contact the entrepreneur. If the webshop is affiliated with WebwinkelKeur and complaints cannot be resolved by mutual agreement, the consumer should contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has an active membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution has still not been reached, the consumer has the option to have his complaint handled by the independent disputes committee appointed by WebwinkelKeur, the ruling of which is binding and both entrepreneur and consumer agree to this binding ruling. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the respective committee.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates this in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its option, replace or repair the delivered products free of charge.

Article 15 - Disputes

The agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. Even if the consumer resides abroad.

The Vienna Sales Convention does not apply.

Article 16 - Additional or Deviating Provisions

Additional provisions or provisions deviating from these general terms and conditions must not be disadvantageous to the consumer and must be laid down in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.